Alchemer

Audience & Customer Insights; Dashboards & Reporting; Campaign & Performance Analytics

Alchemer is a customer feedback and intelligence platform that collects signals from surveys, online reviews, social media, and digital channels. The platform serves multi-location businesses, mission-based organizations, and companies across industries including retail, healthcare, hospitality, financial services, education, and government. The platform includes survey design and distribution tools, reputation management, social media monitoring, and AI-powered analytics. Features include sentiment analysis, automated workflows, 400+ integrations, role-based access controls, and dashboards for transforming feedback into insights. The platform is SOC 2 compliant and GDPR-ready.

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Alchemer Key Features

  • Omnichannel Feedback Collection

    Captures customer feedback from surveys, online reviews, social media, in-app interactions, and website channels in one platform.

  • AI Sentiment Analysis

     Surfaces themes, sentiment, and risk across feedback sources without manual analysis using purpose-built AI tools.

  • Automated Workflow Integration

     Triggers actions, routes insights to teams, and connects to business systems through 400+ pre-built integrations.

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